Privacy Policy

This Privacy Policy was last updated on 22nd May 2018

Should you wish to contact us in relation to data protection, you can find our up to date contact information on our web site.

If you believe we store or process information about you, you can e-mail us to request a copy of this information and/or information about how we use this information. We will then take steps to verify your identity, before responding to your request. There is no fee payable for this service. If we do hold information about you, and you find it to be inaccurate, you may provide accurate information and ask us to correct this. You may also request that we erase data that we hold about you, or request that we refrain from processing it in a particular way, which, after verifying your identity, we will comply with where there isn’t an overriding legal reason for us to continue to store or process your data in this way.

If you have any reason for complaint in regards to how we handle personal data please contact us immediately. You also have the right to complain to the Information Commissioners Office.We will not transfer personal data outside the EU and the UK.

We may update this Privacy Policy from time to time. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

When we store/process personal data	What data we store/process	The purpose(s) of storing/processing this data ("The purpose")	Categories of recipients that we may disclose this data to and the purpose of such disclosure	Time limits	Consequences of revoking permission for us to store/process this data or failing to provide the data
When you subscribe to our e-mail newsletters	Your email address, the date and time you subscribed and how you subscribed.	- To send you details of special offers, new products, and other general marketing information. - To allow you to unsubscribe from our email newsletter service at any time.	The suppliers of the software and service that allows us to technically send e-mails to you.	We plan to keep this data for as long as is necessary in order to send you e-mails, or in the case that you may have requested we no longer send you emails, in order to ensure that you don't receive any future marketing emails from us.	We will no longer send you marketing emails, but if we don't store your email address and you place a future order with us, you will then start to receive marketing emails again. The best way to ensure you do not receive marketing emails from us is to use the "unsubscribe" link within one of the emails we have sent to you.
When you subscribe to our e-mail newsletters	Which of our newsletters you have opened, and (if applicable) which areas in our newsletters that you have clicked on.	- To allow us to tailor product recommendations, offers and other marketing to you to make it more interesting/targeted. - For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).	The suppliers of the software and service that allows us to technically send e-mails to you.	24 months, after which we will only store this data in an aggregated, statistical format that will render the kept data completely unidentifiable.	We will not be able to tailor the information we send to you as effectively.
When you contact us via a form on our web site	The information that you have entered into the form, your IP address, how you found our web site.	- In order to respond to and/or fulfil your message/request. - In order to ensure your message is genuine. - For statistical purposes to allow us to see how effective our advertising and marketing is (helping us to have a more informed approach to future advertising and marketing).	Any suppliers necessary in order to fulfil your message/request and check your message is genuine. Our suppliers that run the secure servers that power our web site (to allow us to obtain and use your data) and help to run our advertising.	This will depend on the need to keep your information, which will depend on the nature of your message/request.	We will be unable to fulfil your request or respond to your message.

Security measures to protect the data: All of the data detailed above is collected via our website/system which offers a secure connection for any data you provide and the data is stored and used securely, with only authorised personnel (and authorised personnel of our suppliers) having access to your data in order to carry out “The Purpose” (as listed above). In addition the processing of any card data complies with the Payment Card Industry Data Security Standard (PCI DSS) and your (optional) password will only be stored in an encrypted format and never in “plain text”

Minstergate Retail Privacy Policy

Minstergate Retail strongly believe in protecting the privacy of all our customers. We will not wilfully disclose information about our customers to any third party without first receiving consent.

Personal Information

All personal information provided to us from individuals will be treated as private and confidential.

Why We Hold Personal Data

Minstergate Retail hold personal data to contact you, our customer, for various purposes including but not limited to:

Rental of vehicles through a rental software
Used Vehicle Sales
Manufacturer product recalls & service work
MOT requirements
Promotional events
To inform you of new products and services from Minstergate Ltd
To comply with legal requirements or lawful authority requests

Sharing of Information

Minstergate retail will never transfer your data without legitimate reason and will not sell your data to marketing companies for the purpose of direct marketing.

Minstergate Retail will not be held responsible for any data breaches from any third party.

Balance of Interest

Where the processing of your personal data is necessary for the pursuit of a legitimate interest, and where this interest outweighs the need to protect your privacy, we may process certain personal data without obtaining your express consent if so permitted by law.

Website Users

Minstergate Retail do not use cookies on our Website to track information.

Recording of Telephone Calls

Minstergate Retail will record telephone calls for training and monitoring purposes. Only Directors of Minstergate Retail Limited have access to voice recordings and will not share details with third parties unless required to do so for legitimate purposes or lawful requirement.

Close Circuit TV

Minstergate Retail sites all have CCTV for security purposes. The images will only be passed to third parties for lawful requirement or legitimate reasons.

Account setup

In order for Minstergate Retail to qualify a company for setup of a credit account, sensitive personal data will be retained in computer format by Minstergate Retail. Any paper records created by Minstergate Retail will be destroyed by way of shredding.

Minstergate Retail use credit safe to determine the financial status of the company/directors.

Minstergate Retail will not be held responsible for any Data breaches from Third Parties.

Credit Cards

Minstergate Retail retain credit /debit card details however only until the payment had credited our bank account. Once the payment has been received into our account, all details will be destroyed by way of shredding after one month after the completion of the hire.

Any credit/debit card details taken over the telephone will not be written down.

Whilst Minstergate Retail record telephone calls for training and monitoring purposes, only Directors of Minstergate Retail Limited has access to the recordings.

Retention

Minstergate Retail will only retain your personal data for as long as it is necessary to fulfil the purposes outlined in this policy or the purposes of which you have otherwise been informed. The period we retain your personal data will be for the period required in order for us to meet our legal obligations and defend ourselves in legal disputes. If we have not received your consent for processing, or you have chosen to Opt out, the data will only be retained to the extent we are permitted to do so by law.

Marketing

Minstergate Retail will send correspondence to existing customers based on legitimate interest. Correspondence will be in the form of emails, letters and social media. For example, Current offers correspondence such as MOT reminders, Service reminders, hire promotions will only be sent to customers who have used Minstergate Retail for similar hires in the past. Hire promotions will be assessed for suitability and relevance based upon your pervious purchase from Minstergate Retail.

Any customer wishing to opt out of receiving correspondence from Minstergate Retail can do so by emailing optout@beerhouse.co.uk or writing to the Data Protection Officer, Minstergate Retail Ltd, Unit B, Rotterdam Road, Hull, HU70AN.

If you opt out of receiving correspondence from Minstergate Retail please be aware you will be removed from our Data-base and will not receive any correspondence which includes servicing requirements.

Legitimate Interest

As mentioned above we will market our existing customers based upon legitimate interest. An existing customer means anyone who has hired a vehicle or a service from us within 5 years.

As an existing customer you can opt out of receiving any marketing from us at any time by emailing optout@beerhouse.co.uk or writing to the Data Protection Officer, Minstergate Retail Ltd, Unit B, Rotterdam Road, Hull, HU70AN.

Will all your Data be destroyed?

Upon request by our customer, Minstergate Retail Limited will remove all personal sensitive data from our computer based records. By doing so, Minstergate Retail Limited will cease from sending any correspondence to customers who have requested their information to be removed. However, some information may be retained in paper format such as copy invoices from vehicle hires. Minstergate Retail Limited will retain this data for legitimate reasons and to ensure they comply with manufacturer audit purposes and legal requirement.

Data Quality

When we process your data, we strive to ensure the information we hold is correct and up to date. We will amend data if it is incorrect and will endeavour to update information immediately when informed by you our customer.

Monitoring of this policy

This policy will be continuously monitored and improvements made where necessary.

Should you have any queries regarding the policy or any aspect of Data Protection please contact our Data Protection Officer at Minstergate Retail Limited, Unit B, Rotterdam Road, Hull, HU70AN.

Or email optout@beerhouse.co.uk