Frequently asked questions

To try to help you answer any queries you have about general hire or vehicles for business use we have listed the most common questions we are asked.

• What is included in the price displayed on this website?

All prices are fully inclusive and include rental, full 24hr national breakdown cover & unlimited mileage, vehicles are supplied with a full tank of fuel and must be returned with a full tank. The price you see on the website is the price you pay. ( if the vehicle is being used outside of British shores there will be an additional charge)

• What type of deposit do I need to pay?

We ask for just a £100 deposit ~ all we do is hold your credit/debit card details on the system we do not actually take any money out of your account, due to insurance purposes we are unable to take cash or cheque deposits

• How old do you have to be?

All drivers must be over 25 and under 75 and hold a full driving licence. We can hire to people younger than this but an extra charge may be incurred, please ring to see if you are eligible!

• What information do I need to bring when I collect the vehicle?

We ask that you bring with you your complete driving licence, if you have the new photo card driving licence this consists of the photo card and the paper part that accompanies it, if you have the old paper licence that Is fine just bring that along, we also need to forms of ID utility bills with a current address & telephone number, the unitility bills must have been dated within the last 3 months, failure to bring sufficient ID may result in you not been allowed to rent the vehicle, if you have any questions please ring and speak to one of the rental operatives they would be more than happy to clarify everything you need.

• Can I Take the vehicle abroad?

Yes you can take our vehicles abroad as long as you let us know in advance so that we can arrange the European breakdown cover and nessecary paper work.

• Are there any Mileage restrictions?

All of our rentals are unlimited mileage for any rental being used with in u.k.

• What is the insurance excess on the vehicle?

There is an insurance excess on all of our vehicles, for standard vehicles the excess is the first £500 for all people carriers & Minibuses the excess is £1000, we do not take a deposit for this, instead we just take a imprint of your credit/debit card, in the event of an accident we may charge the card for this amount.

• What is the largest Vehicle I can Drive on a Standard Licence?

If you where issued your driving licence before the 1st January 1997 you should be entiltled to drive any vehicle up to 7.5 tonne in Gross Vehicle Weight (GVW), This includes all of the vehicles advertised on this site. If you were issued your licence after 1st January 1997 then you will be entitled to drive any vehicle upto 3.5 Tonne GVW, this includes Luton style vans, Unfortunatly you need to have C1 & D1 catogories on your licence to drive a minibus!

• What do I do in the event of an accident

In the event of an accident occurring with our vehicle, there are several things you need to do:

Get all the details of the other party involved in the accident and any witnesses

Contact the accident help line 01482 888666

Inform the branch within 8 hrs

Complete the claim form on this website

• What Additional Services are available

Additional Drivers are charged £5 per day with anything over 7 days quoted for separtly to help make the it more cost effective, additional drivers must meet all the same criteria as the main driver and must be present at the time of collection.

• Child Seats

Child seats are available at £6 per day with any rental lasting more than 4 days quoted for seperaterly to help make it more cost effective. For safety reasons the responserbilty for fitting the seat must remain soley with the driver.

• Insurance Excess reduction

You can reduce your insurance down to £100 for all standard vehicles and £500 for all 9 seaters & Minibuses , the cost of this is £5 per day.